We’ve Got Your Back
With InteSolv’s Support team, you gain access to our skilled and seasoned technical support team for all of your Adobe connect and InteSolv Product needs. As an Adobe Gold Partner, InteSolv also has access to the highest levels of Adobe’s technical support and engineering teams, working bilaterally with those groups on issues that require a higher level of attention.
Once a support contract has been activated, clients can reach out to InteSolv’s Professional Services Liaison (PSL) as first point of contact, either by phone or email. Your PSL manages your support contracts and support resources and will be able to either directly answer your question, or work to align and engage the resources necessary to address your concern.
Support is sold as block time and can be used toward any of the professional services in the InteSolv offering, including but not limited to; user training, technical support, research, technical shadow, custom development, consulting, etc., so long as said services are provided under an active and valid support contract.
Minimum billable time is .5 hours and contract utilization is tracked through InteSolv’s internal case management system. Client can request a Time Use Analysis Report at any point to get a current standing of contract utilization.