We’ve Got Your Back

With InteSolv’s Support team, you gain access to our skilled and seasoned technical support team for all of your Adobe connect and InteSolv Product needs.  As an Adobe Gold Partner, InteSolv also has access to the highest levels of Adobe’s technical support and engineering teams, working bilaterally with those groups on issues that require a higher level of attention.

Once a support contract has been activated, clients can reach out to InteSolv’s Professional Services Liaison (PSL) as first point of contact, either by phone or email.  Your PSL manages your support contracts and support resources and will be able to either directly answer your question, or work to align and engage the resources necessary to address your concern.

Support is sold as block time and can be used toward any of the professional services in the InteSolv offering, including but not limited to; user training, technical support, research, technical shadow, custom development, consulting, etc., so long as said services are provided under an active and valid support contract.

Minimum billable time is .5 hours and contract utilization is tracked through InteSolv’s internal case management system. Client can request a Time Use Analysis Report at any point to get a current standing of contract utilization.
 

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Learn More about Support Services from InteSolv

Reach out and let us know your interest. We can start out with a simple discovery call.
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Solutions

Helping Trainers train better

what do you need | All or Something – Take a look at our product and service stack relating to eLearning. We offer a complete end-to-end eLearning solution set of products that cover virtual classrooms, content creation, and LMS platforms. We back up these solutions with strategic consulting, configuration services, user training, platform management, expert support and development services that cover custom software and content development. Reach out and let us know your interest. We can start out with a simple discovery call.

  • Virtual Classrooms/Instructor Led Training
  • Learning Symposiums
  • Audio/Telephony
  • Content Authoring Tools
  • Learning Management Systems
  • Mobile Learning
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Helping Marketers market better

what do you need | All or Something – Take a look at our product and service stack relating to eMarketing. We offer a complete end-to-end eMarketing solution set of products that cover webinar platforms, large scale webcasts, marketing presentation tools, event management software, lead nurturing [RPM] platforms, eCommerce, and web analytics. We back up these solutions with strategic consulting, event support, configuration services, user training, platform management, expert support and development services that cover custom software and content development. Reach out and let us know your interest. We can start out with a simple discovery call.

  • Webinars
  • Large Scale Webcasts
  • Audio/Telephony
  • Lead Management Software
  • Mobile Webinars
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Helping people work together better

what do you need | All or Something – Take a look at our product and service stack relating to web collaboration. We offer a complete end-to-end web collaboration solution set of products that cover web meeting rooms, town hall webcasts, audio/telephony, presentation tools, presence integration, and mobile. We back up these solutions with strategic consulting, configuration services, user training, platform management, expert support and development services that cover custom software and content development. Reach out and let us know your interest. We can start out with a simple discovery call.

  • Online Meetings
  • Town Hall Meetings
  • Audio/Telephony
  • Presentation Tools
  • Precense Solutions
  • Mobile Conferencing
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